This Privacy Policy explains how, OHC TRADEROOM LTD, operating OHC Trade Room, collects and uses your personal data when you visit our website, sign up for free content, purchase courses, join the live trading room, or contact us. We comply with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation 2019 (NDPR).
Who We Are
We are the data controller for the personal data described in this Policy. This means we determine the purposes and means of processing your personal data.
For all privacy-related enquiries, contact us at privacy@ohctraderoom.com.
What We Collect
We collect the following categories of personal data:
Account Data
Name, email address, phone number, password (stored encrypted), and country of residence.
Payment Data
Billing name, billing address, and payment-card details. Card details are processed directly by our payment provider — we do not store full card numbers on our servers.
Usage Data
Pages visited, courses started and completed, login timestamps, IP address, device type, and browser type.
Communications
Emails, support messages, and survey responses you send us.
Marketing Data
Your preferences for marketing communications and how you interact with them.
How and Why We Use Your Data
We process your data on the following lawful bases under the NDPA:
Performance of a Contract
To create your account, grant access to courses and live sessions, process payments, and provide customer support.
Consent
To send marketing emails, place non-essential cookies, and (where applicable) share testimonials on our platform.
Legitimate Interests
To operate and secure the platform, prevent fraud, analyse usage to improve our content, and pursue our business objectives in a way that does not override your rights.
Legal Obligation
To keep financial records, respond to lawful requests from authorities, and comply with applicable tax law.
Sharing with Third Parties
We share personal data only with the following categories of recipients:
- Payment processors (such as Stripe or our Nigerian acquirer) to complete transactions securely
- Hosting and infrastructure providers that run our website and store our data
- Email and CRM providers to send transactional and marketing emails
- Analytics providers (such as Google Analytics) to understand site usage and improve performance
- Professional advisers (lawyers, accountants, auditors) bound by confidentiality obligations
- Regulators or law-enforcement agencies where required by Nigerian law or a valid court order
We will never sell, rent, or trade your personal data to third parties for their own commercial purposes.
International Transfers
Some of our processors are located outside Nigeria. Where this happens, we rely on the safeguards required by the NDPA — including the adequacy of the destination jurisdiction or appropriate contractual protections — to ensure your data remains safe and is handled to the same standard required within Nigeria.
Retention
We keep your data only for as long as necessary for the purposes described in this Policy:
- Account data — for the duration your account is active, and for 6 years after closure (financial-record retention requirements)
- Marketing data — until you withdraw your consent
- Support records — for 3 years from the date of the last interaction
Cookies
We use essential cookies to operate the site, and — with your consent — analytics and marketing cookies to understand and improve performance. You can manage your preferences through the cookie banner displayed on your first visit and through your browser settings.
For full details on every cookie we use, see our Cookie Policy.
Your Rights
Under the NDPA, you have the following rights in relation to your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — have inaccurate or incomplete data corrected
- Erasure — request deletion of your data (subject to legal-retention exceptions)
- Restriction — ask us to restrict certain processing activities
- Objection — object to processing based on legitimate interests
- Portability — receive your data in a structured, machine-readable format
- Withdraw consent — at any time, without affecting the lawfulness of prior processing
- Complaint — lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng
To exercise any of these rights, email privacy@ohctraderoom.com. We will respond within 30 days.
Children
The Services are intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us at privacy@ohctraderoom.com and we will promptly delete it.
Security
We use industry-standard technical and organisational measures — including encryption in transit (TLS), access controls, and regular security reviews — to protect your data against unauthorised access, alteration, disclosure, or destruction.
No system is perfectly secure, and we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and the NDPC as required by law.
Changes
We may update this Policy from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes will be communicated by email or via a prominent notice on the Services.
Contact
For privacy-related questions, access requests, or complaints about how we handle your data:
OHC Trade Room — Privacy TeamWe aim to acknowledge all requests and respond promptly.
Email Privacy Team